Xero FAQs

Which Billers can I register for?

Billers that allow registration for bills to be delivered into your Xero account are:

Biller Name BPAY Biller Code
Central Coast - Gosford Rates 7864
Central Coast - Gosford Water 94011
Central Coast - Wyong Rates 5033
Central Coast - Wyong Water 7583
City of Parramatta 5710
City of Stonnington 20198
Council of Ceduna Rates 255398
Hornsby Shire Council 7690
Logan City Council 17392
Southern Rural Water 16329
Payreq Pty Ltd 111111

How do I stop receiving an invoice into my Xero account?

To deregister from receiving an invoice into Xero:

a. Login to Payreq MyBills at https://go.payreq.com/customer#/payerlogin

b. Click Registrations in the top menu

c. Find the Active registration you would like to deregister

d. Open the details by clicking anywhere on the registration item

e. Click the Deregister button at the top of the page

How do I disconnect from Xero?

To disconnect from Xero and deregister all active registrations:

a. Login to Payreq MyBills at https://go.payreq.com/customer#/payerlogin

b. Click Settings in the top menu

c. Click the 'Disconnect from Xero' button

d. Confirm that you would like to Disconnect from Xero and deregister all active registrations

Why is my Xero account showing there is a problem connecting?

When there is an authorisation error connecting to your Xero account. See screenshot below. Please select to either reconnect or disconnect your Xero account.

When I search for a biller I get an error message?

When I search for a biller by BPAY Biller Code I get an error message 'Unfortunately the biller code entered is currently not serviced by Payreq'.

Unfortunately the biller does not currently send invoices using Payreq. Please see a list of supported billers by clicking here

How do I contact Payreq support?

To contact Payreq support please click on the right hand menu and select 'Contact support@payreq.com'

How do I contact Xero support?

To contact Xero support please see https://www.xero.com/au/about/contact/

© 2018, Payreq Pty Ltd.