Xero FAQs

Which Billers can I register for?

Billers that allow registration for bills to be delivered into your Xero account are:

Biller Name BPAY Biller Code
Canterbury Bankstown Council 34280
Cabonne Council 34090
Central Coast - Gosford Rates 7864
Central Coast - Gosford Water 94011
Central Coast - Wyong Rates 5033
Central Coast - Wyong Water 7583
City of Parramatta 5710
City of Stonnington 20198
Council of Ceduna Rates 255398
Dungog Shire Council 185520
Gympie Regional Council Rates 918904
Hornsby Shire Council Rates 7690
Logan City Council 17392
Lower Murray Water 78477
Mid-Western Regional Council Rates 8698
Mid-Western Regional Council Water 485268
Moree Plains Shire Council Rates 938670
Moree Plains Shire Council Water 716662
Noosa Shire Council Rates 130625
Penrith City Council 10090
Southern Rural Water 16329
Stone and Chalk 29603489229
Wingecarribee Council Rates 4085
Wingecarribee Council Water 4077
Payreq Pty Ltd 111111

How do I stop receiving an invoice into my Xero account?

To deregister from receiving an invoice into Xero:

a. Login to Payreq MyBills at https://go.payreq.com/customer#/payerlogin

b. Click Registrations in the top menu

c. Find the Active registration you would like to deregister

d. Open the details by clicking anywhere on the registration item

e. Click the Deregister button at the top of the page

How do I disconnect from Xero?

To disconnect from Xero and deregister all active registrations:

a. Login to Payreq MyBills at https://go.payreq.com/customer#/payerlogin

b. Click Settings in the top menu

c. Click the 'Disconnect from Xero' button

d. Confirm that you would like to Disconnect from Xero and deregister all active registrations

Why is my Xero account showing there is a problem connecting?

When there is an authorisation error connecting to your Xero account. See screenshot below. Please select to either reconnect or disconnect your Xero account.

When I search for a biller I get an error message?

When I search for a biller by BPAY Biller Code I get an error message 'Unfortunately the biller code entered is currently not serviced by Payreq'.

Unfortunately the biller does not currently send invoices using Payreq. Please see a list of supported billers by clicking here

How do I connect more than one Xero Organisation?

When registering for Payreq MyBills a single Organisation will be created that allows one Xero Organisation to be connected. To connect additional Xero Organisations you will need to add a Payreq Organisation for each Xero Organisation.

a. To add another Organisation to Payreq click on right hand menu and select 'Add organisation'

b. Enter the name of the new Organisation and select if it is a business and click the 'Add' button

c. After adding a new Organisation click on the new Organisation in the list.

d. Click Settings in the top menu and connect to the related Xero Organisation by clicking the 'Connect to Xero' button and following the authentiation workflow.

If I have multiple Payreq Organisations how do I switch between them?

To switch the selected Payreq Organisation click on the Organisation name in the top menu.

This will display your list of Payreq Organisations, then click on the desired Organisation in the list.

How do I contact Payreq support?

To contact Payreq support please click on the right hand menu and select 'Contact support@payreq.com'

How do I contact Xero support?

To contact Xero support please see https://www.xero.com/au/about/contact/

© 2018, Payreq Pty Ltd.