MYOB FAQs

Which Billers can I register for?

Billers that allow registration for bills to be delivered into your Xero account are:

Biller Name BPAY Biller Code
Cabonne Council 34090
Hornsby Shire Council 7690
Central Coast - Gosford Rates 7864
Central Coast - Gosford Water 94011
Central Coast - Wyong Rates 5033
Central Coast - Wyong Water 7583
City of Parramatta 5710
City of Stonnington 20198
Mid-Western Regional Council Rates 8698
Mid-Western Regional Council Water 485268
Moree Plains Shire Council Rates 938670
Moree Plains Shire Council Water 716662
Stone and Chalk 29603489229
Payreq Pty Ltd 111111

How do I stop receiving an invoice into my MYOB In Tray?

To deregister from receiving an invoice into MYOB:

a. Login to Payreq MyBills at https://go.payreq.com/customer#/payerlogin

b. Click Registrations in the top menu

c. Find the Active registration you would like to deregister

d. Open the details by clicking anywhere on the registration item

e. Click the Deregister button at the top of the page

How do I disconnect from MYOB?

To disconnect from MYOB and deregister all active registrations:

a. Login to Payreq MyBills at https://go.payreq.com/customer#/payerlogin

b. Click Settings in the top menu

c. Click the 'Disconnect from MYOB' button

d. Confirm that you would like to Disconnect from MYOB and deregister all active registrations

Why is my MYOB account showing there is a problem connecting?

When there is an authorisation error connecting to your MYOB account. See screenshot below. Please select to either reconnect or disconnect your MYOB account.

When I search for a biller I get an error message?

When I search for a biller by BPAY Biller Code I get an error message 'Unfortunately the biller code entered is currently not serviced by Payreq'.

Unfortunately the biller does not currently send invoices using Payreq. Please see a list of supported billers by clicking here

How do I connect more than one MYOB Account?

When registering for Payreq MyBills a single Organisation will be created that allows one MYOB Account to be connected. To connect additional MYOB Accounts you will need to add a Payreq Organisation for each MYOB Account.

a. To add another Organisation to Payreq click on right hand menu and select 'Add organisation'

b. Enter the name of the new Organisation and select if it is a business and click the 'Add' button

c. After adding a new Organisation click on the new Organisation in the list.

d. Click Settings in the top menu and connect to the related MYOB Account by clicking the 'Connect to MYOB' button and following the authentiation workflow.

If I have multiple Payreq Organisations how do I switch between them?

To switch the selected Payreq Organisation click on the Organisation name in the top menu.

This will display your list of Payreq Organisations, then click on the desired Organisation in the list.

How do I contact Payreq support?

To contact Payreq support please click on the right hand menu and select 'Contact support@payreq.com'

How do I contact MYOB support?

To contact MYOB support please see https://www.myob.com/au/support

© 2018, Payreq Pty Ltd.